Efficiency of ICA

I was at the Immigration and Checkpoints Authority’s building yesterday to submit my permanent residency approval form and to make my identity card.

9:00AM
- Reached ICA at Lavender. Got my queue number. ~50 ahead of me. [2.5 hours of waiting time]

11:30AM
- Submitted my PR approval form. [3 minutes of actual processing time]
- Join another queue to make payments. [30 minutes of waiting time]

12:00PM
- Made payment [3 minutes]
- Join another queue for my thumb prints to be taken. [2 hours]

2:00PM
- Fingerprint taken [10 minutes]
- Join another queue to collect back my passport. [2 hours]

4:00PM
- Listened to some lecture on how important it is to keep your passport safe (like we don’t know passports are important) and collected back my passport. [15 minutes]

Total time wasted at ICA just to submit my PR approval form: ~ 7 hours,
which consists of 6.5 hours of waiting time in 4 different queues (each queue for really easy work) and 30 minutes of actual processing time.

And I thought making passports and IC in Malaysia were slow enough (each with about 3-4 hours of queuing time).